FAQs
COVID-19 - How to Contact DCFS
- www.dcfs.la.gov/cafe (Existing Benefit Recipients)
- 1-888-LA-Help-U (1-888-524-3578)
- LAHelpU.DCFS@la.gov.
- Main Office: (225) 342-7475.
- U.S. Mail:
How do I talk to someone at EBT customer service in Louisiana? ›
General Questions About P-EBT: If you have a general question about P-EBT that is not answered in our FAQs, call the DCFS Customer Service Center at 1-888-524-3578.
How do I get in touch with a food stamp case worker in Louisiana? ›
To access SNAP, FITAP, KCSP or Child Support, apply online via the CAFÉ Self-Service Portal (dcfs.la.gov/cafe) or get information about the services online at www.dcfs.la.gov/page/family-support or by calling the LAHelpU Customer Service Center at 1-888-LA-HELP-U (1-888-524-3578).
How to activate Louisiana EBT card? ›
To activate your DSNAP EBT card, call the EBT customer service line at 1-888-997-1117, enter your 16-digit card number, and then listen for the option to select or reset your PIN.
How long does DCFS have to close a case in Louisiana? ›
They can retain jurisdiction until a child reaches age 18. For the m most part a DCFS case is supposed to not last longer than one year. However, sometimes they will file for an exception (for example a parent is in jail for part of that year and can't work a case plan until they are released).
Who is the head of DCFS in Louisiana? ›
Matlock. David N. Matlock was appointed Secretary of the Department of Children and Family Services on January 8, 2024.
What is the phone number for the SNAP interview in Louisiana? ›
A scheduled interview appointment or face-to-face interview is available upon request by calling 1-888-LAHELPU(1-888-524-3578). You will receive a list of verification that is required. Your eligibility will be determined within 30 days from the date of application.
How much food stamps for a family of 2 in Louisiana? ›
SNAP - Allotment Amounts
Household size | Max Gross Monthly Eligibility Standard 130% Poverty | Maximum SNAP Allotment |
---|
1 | *$1,580 | $291 |
2 | $2,137 | $535 |
3 | $2,694 | $766 |
4 | $3,250 | $973 |
5 more rows
How long does it take to get approved for food stamps in Louisiana? ›
After I apply, how and when will I find out if I'm approved? You will be notified by mail once an eligibility decision is made on your application. DCFS has 30 days to process your application. However, if you are determined eligible for SNAP benefits, you will be eligible from the date of application.
How do I contact child support in Louisiana? ›
Most child support payments are made by income assignment order. To begin income assignment on a full-service case, please call our Customer Service Center at 1-888-LAHELP-U (1-888-524-3578) to provide the name and contact information for your employer.
Eligible bills
- Rent or mortgage payments. This is one of the basic bills that is considered for SNAP eligibility. ...
- Utility Bills. Utility bills like water, electricity, and gas are important bills that are considered for SNAP eligibility. ...
- Medical payments. ...
- Childcare Expenses. ...
- Non-Essential Utilities. ...
- Cable and Internet Bills.
What is fitap in Louisiana? ›
What is FITAP? The Family Independence Temporary Assistance Program (FITAP) is a public assistance program that provides financial aid for children in their own homes who are in need because they do not have sufficient financial support from parents.
Can you order groceries online with EBT in Louisiana? ›
Consumers can use their EBT cards to shop and pay for qualified foods online. Delivery and other associated costs are not covered by SNAP benefits. Before providing online purchase services, all EBT retailers must be certified by the USDA FNS and fulfill federal online purchasing criteria.
Can I use my Louisiana EBT card in another state? ›
Yes. You have a right to use your SNAP in all 50 states. SNAP is a federal program that is “interoperable” between states.
What is the number on the back of the food stamp card in Louisiana? ›
Louisiana's EBT customer service number is 1-888-997-1117.
How do I contact CPS in Louisiana? ›
Call the DCFS Child Protection hotline at 1-855-4LA-KIDS (1-855-452-5437) toll-free 24 hours a day, 365 days a year. More information on the signs and symptoms of child abuse/neglect. Who are mandated reporters?
What is the phone number for a food stamp interview in Louisiana? ›
A scheduled interview appointment or face-to-face interview is available upon request by calling 1-888-LAHELPU(1-888-524-3578). You will receive a list of verification that is required. Your eligibility will be determined within 30 days from the date of application.
How do I file a complaint against DCFS in Louisiana? ›
Ombudsman Reporting
- Ombudsman Hotline. Call us at. 1-833-KIDS4LA. (1-833-543-7452)
- Fax. Fax your report to. (225) 388-4008.
- Mail. Print and mail the report form to. State Child Ombudsman. PO Box 94397. Baton Rouge, LA 70804.
Can you anonymously report someone to CPS Louisiana? ›
Any suspected child abuse or neglect is a serious issue, and it's important to report it to Child Protective Services (CPS) as soon as possible. In the United States, CPS is managed on a state level, so it's essential to contact your state's CPS branch online or over the phone to make an anonymous report.